- returns & exchanges are accepted on FULL PRICE garments only -
RETURN/EXCHANGE REQUEST emails will be accepted within 5 business days from delivery date for refund, store credit, or exchange.
garments must be postmarked within 5 business days of return/exchange request to QUALIFY. garments MUST BE in original condition, i.e. unwashed + unworn, with attached tags (if applicable) in the original packaging. customer is responsible for return shipping fees.
international orders are FINAL SALE. no returns/exchanges.
seasonal sale & discounted items are FINAL SALE. no returns/exchanges.
making a return or exchange
please send an email to firstname.lastname@example.org, with "return request" or "exchange request", include your "order number" in the subject line. garments sent back to us without a request email will not be accepted.
preparing your packages
It is the responsibility of the customer to make sure the garment is packaged to protect it during transit. Any damages due to lack of packaging will result in a lower refund, change the terms of an exchange, or void it entirely.
A return/exchange sheet will be emailed to you and should be enclosed within your package.
refunds will be issued in the same format as original payment method. original shipping fee is non-refundable.
return shipping is the responsibility of the customer.
while we do our best to catch imperfections in the construction of our garments & major flaws in the fabric prior to shipping, should you receive a garment that is damaged/defective please contact us with your order number & a photo of the flaw at email@example.com within 5 calendar days of delivery date.
please note, most minor imperfections in the fabric are intended and part of the design.
please note, emails will be answered within 24 hrs during Monday-Friday between the hours of 8am & 5pm pacific. emails received on weekends & holidays will be answered on the following business day.